This tip provides one way to troubleshoot your Android phone or device when it cannot connect to the mobile network.
If you have signal, but cannot connect to the mobile network, take a look at the 3G icon next to the signal indicator. Are both of the arrows (i.e., the up and down arrows) either white (on) or gray (off)? In other words, are both arrows constantly in the same state no matter whether you are trying to use the mobile network or not? If this is the case, then put your device in airplane mode, wait a few seconds, and then turn off airplane mode. Here's how:
- From the Home screen, hit the Menu button on your device.
- Tap the Settings option.
- Tap the Networks option in the settings menu.
- Turn on airplane mode.
- After 5 seconds or so, turn airplane mode off.
- Tap the Home button on your device.
- Wait for your device to establish a connection to the network.
Basically, what you did is make your device reestablish a connection to the mobile network. Now open the web browser on your device and see if you are able to browse the Internet. Hopefully, if this worked, you should now see both of the arrows in the 3G icon alternate on and off. Furthermore, you should now be able to use the network.
If this doesn't work, then you should try rebooting your device.
There are a host of reasons as to why your device is not connecting to the network. Hopefully, this tip will provide you with the assistance you need to get connected.
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